Description |
Per Server/Per WorkStation/Per month |
Workstation/Month |
Support/Month |
Hourly Rate (Items not covered) |
|
Monitoring |
System Memory Monitoring & Reporting |
Network Performance Monitoring |
Hard Drives Monitoring and Reporting |
System Event Log Monitoring |
CPU Load Monitoring and Reporting |
System Services Monitoring |
Asset Tracking and Management |
|
|
Reporting |
Online Customer Portal |
Monthly System Summary Reports |
IT Purchasing and Guidance |
Priority Response Times |
|
Maintenance |
Microsoft Updates and Patch Management |
Updates/Patches installed after business hours |
Online/Email Ticketing System |
Discounts on Projects & Installations |
Automatic Problem Escalation & Resolution |
Third Party Software Updates |
|
Security |
Vulnerability Scanning |
Antivirus Protection Logs and Updates |
Firewall Management and Monitoring |
Anti-Spam Protection |
Anti-Virus License |